Critterpedia’s Privacy Policy

Personal Information we collect about you

In the course of your visits to our www.critterpedia.com website (the ‘website’) or use of our services, Critterpedia  (‘we’, ‘us’ ,‘our’) may obtain the following information about you: name, company name, email address, telephone number, geographic location, IP address, support queries and social media handles (together ‘Personal Information’).

How we use your information

Personally Identifiable Information: We use the information we collect to deliver our services to you, including: communicating with you, notifying you of updates and offers, sharing useful content, measuring customer satisfaction, and delivering our services.

Marketing communications are only sent to you if you have requested or subscribed to them. You can opt out of our marketing communications at any time by unsubscribing or emailing us and your request will be actioned immediately.

Non-Personally Identifiable Information: We also use the information we collect in aggregated and anonymised forms to improve our services, including: administering our website, producing reports and analytics, advertising our products and services, identifying user demands and assisting in meeting customer needs generally.

Do we disclose your personal information to anybody?

We may from time to time need to disclose certain information, which may include your Personal Information, to comply with a legal requirement, such as a law, regulation, court order, subpoena, warrant, in the course of a legal proceeding or in response to a law enforcement agency request.

If there is a change of control in one of our businesses (whether by merger, sale, transfer of assets or otherwise) customer information, which may include your Personal Information, could be transferred to a purchaser under a confidentiality agreement. We would only disclose your Personal Information in good faith and where required by any of the above circumstances.

We do not and will not sell or deal in Personal Information or any customer information at any time.

Cookies and Pixels

We use cookies on our website to deliver our website services. By using our website and services, you are consenting to the use of cookies.

What is a cookie? A cookie is a small file placed in your web browser that collects information about your web browsing behaviour. Use of cookies allows a website to tailor its configuration to your needs and preferences. Cookies do not access information stored on your computer or any Personal Information (e.g. name, address, email address or telephone number).

Cookies can be either ‘persistent’ or ‘session’ cookies. Persistent cookies remain on your personal computer or mobile device when you go offline and session cookies are deleted when you close your web browser.

Most web browsers automatically accept cookies which makes your next visit easier but you can choose to reject cookies by changing your browser settings. This may, however, prevent you from taking full advantage of our website and you may not be able to use some of the website features, including storing your preferences on our site. In addition, some of our pages may not display properly.

Why do we use cookies? Our website collects and uses both types of cookies to analyse website traffic, provide social media sharing and liking functionality and help us provide a better website visitor experience. For example, some cookies remember your preferences so that you do not have to repeat your choices when you visit our website.

In addition, cookies and pixels may be used to serve relevant ads to website visitors through third party services such as Google Adwords and Facebook Adverts. These ads may appear on this website or other websites you visit. Although we do not use cookies to create a profile of your browsing behaviour on third-party sites, we do not use aggregate data from third parties to show you relevant, interest-based advertising. We do not provide any Personal Information that we collect to advertisers.

If you would like to delete or change your cookies, you can visit the help pages of your web browser to change your cookie preferences. You may also visit http://www.youronlinechoices.com.au/ for further details about how to opt out of cookies or information on your cookies choices.

Ensuring your personal information is up to date

Critterpedia relies upon the personal information we hold about you to efficiently conduct our business of providing e-health services to you. For this reason, it is extremely important that the information we collect is accurate, complete and up to date.

During the course of our business relationship with you, we may ask you, from time to time to tell us of any changes to your personal information; however, you may wish to contact us at anytime to furnish us with changes to your circumstances.

You can review, correct, update or delete your Personal Information by contacting us directly to do so.

Is my personal information secure?

The protection of your personal information is a priority for Critterpedia.

We take all reasonable precautions to safeguard your personal information from loss, misuse, unauthorised access, modification or disclosure.

We will use all reasonable means to protect the confidentiality of your Personal Information while in our possession or control. All information we receive from you is stored and protected on our secure servers from unauthorised use or access. Credit card information is encrypted before transmission and is not stored by us on our servers.

To enable us to deliver our services, we may transfer information that we collect about you, including Personal Information, across borders for storage and processing in countries other than Australia. If your Personal Information is transferred and processed outside Australia, it will only be transferred to countries that have adequate privacy protections.

We retain your Personal Information for as long as needed to provide our services to you and as otherwise necessary to comply with our legal obligations, resolve disputes and enforce our agreements.

In the event there is a breach of our security and your Personal Information is compromised, we will promptly notify you in compliance with the applicable law.

Can I access the personal information Critterpedia holds about me?

You may request access to any of the personal information we hold about you.

In most cases, a summary of personal information such as your name and address details, contact telephone numbers are freely available to you by contacting us.

All requests for access to personal information will be handled as quickly as possible and we shall endeavour to process any request for access within 30 days of having received the request. For requests for information which may be held in archives, a fee may be charged to cover the cost of retrieval and the supply of the information to you.

Critterpedia may be required by law to retain your personal information for a period of time after you have finished a relationship with us. After the required time has passed, we will attend to the destruction or deletion of your personal information.

If you would like to access the information we hold about you or more information on our privacy policy, please contact us at hello@critterpedia.com.